Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSCNV501A Mapping and Delivery Guide
Take instructions in relation to a transaction

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency FNSCNV501A - Take instructions in relation to a transaction
Description This unit describes the performance outcomes, skills and knowledge required to take instructions from a potential client to a real estate, business or personal conveyancing transaction in order to establish a valid relationship. It encompasses establishing the client's needs, identifying if any conflicts of interest exist between conveyancer and client, identifying parties, properties and other interests, determining terms of engagement, determining contingency strategies and initiating the transaction.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application The unit has application to job roles involving conveyancing transactions in real estate, business or personal assets.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish the client's needs
  • Client needs and expectations are identified, clarified and assessed in accordance with the practice's policy and procedures
  • Optional courses of action are determined and discussed with client
  • Information in relation to the transaction is checked for accuracy and relevance
  • Responsibilities, obligations and expectations of all parties to the transaction are mutually agreed and
  • Client's needs and responsibilities are recorded and documented promptly and accurately
       
Element: Identify any conflict of interest
  • Existing or potential conflicts of interest associated with the transaction are identified and recorded
  • Conflicts of interest are assessed to determine appropriate action for the client and practice, and client is promptly advised of any necessary action
       
Element: Identify parties, properties and other interests
  • Parties, properties and interests relevant to the transaction are accurately identified and verified with the client
  • Documentation and titles are examined to confirm facts pertaining to the transaction
       
Element: Determine terms of engagement
  • Appropriate terms of engagement which comply with legislative, regulatory and practice requirements are determined and articulated to client clearly and promptly
  • Client's agreement with terms is established and recorded
  • Authorities are obtained from client and other relevant parties
  • Estimates of fees, disbursements and time are checked for accuracy and completeness and provided to client
       
Element: Determine contingency strategies
  • Contingencies relating to the transaction are assessed and advised to the client
  • Contingency strategies and options are determined and agreed in consultation with client
       
Element: Initiate the transaction
  • A course of action is selected which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice
  • Client is advised of all actions to be implemented to meet their agreed needs and expectations
  • Instructions from client to proceed or not to proceed are confirmed with client and promptly recorded
  • Referral to other professionals or third parties is made where appropriate
  • All relevant instructions, information, facts and evidence are organised, documented and client file formally opened
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communicate effectively with a client and identify their needs

apply practice's policy and procedures and relevant legislation to a client transaction

identify conflict of interest in a conveyancing transaction

accurately identify parties, properties and other interests

determine terms of engagement and contingency strategies

accurately record client details and initiate a transaction.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a workplace or a closely simulated work environment

access to and use of a range of common office equipment, technology, software and consumables

suitable assessment records showing the establishment of a conveyancing client.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills which may include formal examinations

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical, evaluative and deductive reasoning skills relevant to identifying all aspects of a conveyancing transaction

communication skills to:

determine and confirm client requirements, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

gathering, recording and consolidating financial information

IT skills for accessing and using appropriate software such as spreadsheets and databases and using internet information

literacy skills to read and interpret documentation from a variety of sources

negotiating and interviewing skills

numeracy skills to accurately analyse, record and store data in accordance with organisational requirements

organisational skills, including the ability to plan and sequence work

problem solving skills to address conveyancing issue that may arise

research and analysis skills for accessing, interpreting and managing complex information

Required knowledge

business principles and law applicable to conveyancing transactions

current definitions of conflict of interest within legislation and the industry

current legislative, regulatory and industry practices, procedures and services

insurance requirements relevant to a conveyancing transaction

policies, procedures and business requirements of the practice

professional and industry terminology

relevant consumer protection requirements

relevant legislation and common law

relevant types of contract and other required documentation

types of transactions for personal, business or real estate conveyancing

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Practice policy and procedures may include:

clerical and administrative procedures

client management practices and principles

disputes and complaints resolution procedures

IT systems

management and supervisory practices

professional codes of practice

professional development requirements.

Documentation may include:

documents dealing with real estate or personal property

electronic documents or messages

electronic funds management transaction statements

interview records

legal, government, professional or other documents

meeting notes

minutes

official, general or other correspondence

records of telephone conversations

reference to all instructions, evidence or information gathered or considered

reports, correspondence or advice from other professionals or third parties

the basis on which decisions were determined

time sheets.

Transactions may include:

a range of dealings in real estate, business or personal property.

Instructions from a client may include:

availability and quality of information provided by client

communication skills of client

consumer protection legislation, common law or licensing requirements

geographic location of client or conveyancer

knowledge of conveyancing issues by client

legal capacity of client

understanding client's goals.

Other professionals or third parties may include:

accounting and taxation:

accountants

auditors

liquidators

tax consultants

legal:

attorneys

barristers and solicitors

mediators and tribunals

trustees

staff from legal offices

real estate:

auctioneers

owner's corporation managers and secretaries

landlords and tenants

managing agents or staff

real estate agents or staff

strata and community managers

valuers

building and construction:

architects

building inspectors

engineers

professional associations

surveyors, quantity surveyors and planning consultants

business or commercial:

company directors and managers

joint venturers

other conveyancers and their staff

financial institutions:

finance brokers and providers

financial advisers and consultants

insurance brokers and providers

loss adjusters and assessors

government departments and agencies:

consumer protection authorities

land titles offices

licensing authorities

municipal offices

rating authorities

town planners

licensees

nominees

timber pest inspectors

beneficiaries

mortgagees and encumbrances.

Instructions may be:

electronic

verbal

written.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client needs and expectations are identified, clarified and assessed in accordance with the practice's policy and procedures 
Optional courses of action are determined and discussed with client 
Information in relation to the transaction is checked for accuracy and relevance 
Responsibilities, obligations and expectations of all parties to the transaction are mutually agreed and 
Client's needs and responsibilities are recorded and documented promptly and accurately 
Existing or potential conflicts of interest associated with the transaction are identified and recorded 
Conflicts of interest are assessed to determine appropriate action for the client and practice, and client is promptly advised of any necessary action 
Parties, properties and interests relevant to the transaction are accurately identified and verified with the client 
Documentation and titles are examined to confirm facts pertaining to the transaction 
Appropriate terms of engagement which comply with legislative, regulatory and practice requirements are determined and articulated to client clearly and promptly 
Client's agreement with terms is established and recorded 
Authorities are obtained from client and other relevant parties 
Estimates of fees, disbursements and time are checked for accuracy and completeness and provided to client 
Contingencies relating to the transaction are assessed and advised to the client 
Contingency strategies and options are determined and agreed in consultation with client 
A course of action is selected which meets the client's needs and complies with legislative requirements and with the policies and procedures of the practice 
Client is advised of all actions to be implemented to meet their agreed needs and expectations 
Instructions from client to proceed or not to proceed are confirmed with client and promptly recorded 
Referral to other professionals or third parties is made where appropriate 
All relevant instructions, information, facts and evidence are organised, documented and client file formally opened 

Forms

Assessment Cover Sheet

FNSCNV501A - Take instructions in relation to a transaction
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSCNV501A - Take instructions in relation to a transaction

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: